Privacy Policy
Last updated: June 2, 2025
Introduction
At Zarwin Soft, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.
Information We Collect
Personal Information
We collect personal information that you voluntarily provide to us when you:
- Fill out contact forms on our website
- Request quotes for our services
- Subscribe to our newsletter
- Upload files or documents through our forms
- Communicate with us via email or other channels
This information may include: name, email address, phone number, company name, project details, and any files you choose to upload.
Automatically Collected Information
When you visit our website, we automatically collect certain information, including:
- IP address and location data
- Browser type and version
- Device information
- Pages visited and time spent on our site
- Referring website information
- Website analytics data (via Google Analytics)
- User interaction patterns and preferences
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide customer support
- Process quote requests and project proposals
- Create internal tickets for project management (via JIRA)
- Send internal notifications to our team (via Slack)
- Send confirmation emails and project updates
- Improve our website and services
- Analyze website usage and performance
- Comply with legal obligations
Third-Party Services
JIRA (Atlassian)
We use JIRA for project management and ticket creation. When you submit a form, we may create a ticket in our JIRA system containing your contact information and project details. This helps us track and manage your requests efficiently.
Slack
We use Slack for internal team communication. Form submissions may trigger notifications to our team members to ensure prompt response to your inquiries.
Resend (Email Service)
We use Resend to send confirmation emails and project-related communications. Your email address is processed through their service to deliver these messages.
Google Analytics
We use Google Analytics to analyze website traffic and user behavior. Google Analytics collects information such as how often users visit our site, what pages they visit, and what other sites they used prior to coming to our site. This information helps us improve our website and services. Google Analytics uses cookies and may collect personal information. For more information about Google Analytics' privacy practices, please visit Google's Privacy Policy. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication measures
- Secure file upload and storage systems
- Regular backups and disaster recovery procedures
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information
- Object to the processing of your personal information
- Request data portability
- Withdraw consent where processing is based on consent
To exercise these rights, please contact us using the information provided below.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: [email protected]
Contact Form: zarwinsoft.com/contact
Policy Updates
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.