Privacy Policy | Zarwin Soft - Data Protection & Privacy

Introduction

At Zarwin Soft, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

Fill out contact forms on our website
Request quotes for our services
Subscribe to our newsletter
Upload files or documents through our forms
Communicate with us via email or other channels

This information may include: name, email address, phone number, company name, project details, and any files you choose to upload.

Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

IP address and location data
Browser type and version
Device information
Pages visited and time spent on our site
Referring website information
Website analytics data (via Google Analytics)
User interaction patterns and preferences

How We Use Your Information

We use the information we collect to:

Respond to your inquiries and provide customer support
Process quote requests and project proposals
Create internal tickets for project management (via JIRA)
Send internal notifications to our team (via Slack)
Send confirmation emails and project updates
Improve our website and services
Analyze website usage and performance
Comply with legal obligations

Third-Party Services

JIRA (Atlassian)

We use JIRA for project management and ticket creation. When you submit a form, we may create a ticket in our JIRA system containing your contact information and project details. This helps us track and manage your requests efficiently.

Slack

We use Slack for internal team communication. Form submissions may trigger notifications to our team members to ensure prompt response to your inquiries.

Resend (Email Service)

We use Resend to send confirmation emails and project-related communications. Your email address is processed through their service to deliver these messages.

Google Analytics

We use Google Analytics to analyze website traffic and user behavior. Google Analytics collects information such as how often users visit our site, what pages they visit, and what other sites they used prior to coming to our site. This information helps us improve our website and services. Google Analytics uses cookies and may collect personal information. For more information about Google Analytics' privacy practices, please visit Google's Privacy Policy. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest
Regular security assessments and updates
Access controls and authentication measures
Secure file upload and storage systems
Regular backups and disaster recovery procedures

Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information
Object to the processing of your personal information
Request data portability
Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided below.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: [email protected]

Contact Form: zarwinsoft.com/contact

Policy Updates

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.